Do guests have to download an app or make an account?+
No. They scan the QR code with their camera, the upload page opens in their browser, and they pick photos from their camera roll. That's it — no account, no email, no install.
Why not just use Google Drive or WeTransfer?+
Drive forces guests to sign into a Google account, and WeTransfer expires links and caps file sizes. Memoraisle is built for one job: a clean, private, QR-driven upload flow for the people at your wedding, with a year-long window and one-click bulk downloads in full resolution.
How long does the album stay active?+
Twelve months after the wedding date. Guests can upload anytime during the window, you can download as many times as you like, and after that the album and all its contents are permanently deleted from our storage.
Can guests see each other's photos?+
Yes — there's an opt-in guest gallery where everyone can browse what was uploaded. Either way, the album itself is only reachable via your unique link.
When do I actually pay?+
You don't pay to create the portal or collect photos — both are free. The €19 fee is only charged when you click the download button to unlock full-resolution access. Once paid, downloads stay unlocked for the rest of the year.
What file types and sizes are supported?+
All common image and video formats — JPEG, PNG, HEIC, WebP, MP4, MOV. Files are stored exactly as the phone captured them, no conversion or compression. There's no per-file size cap; sensible browser limits apply.
Where are photos stored, and how private is this?+
Files live on encrypted Amazon S3 in eu-west-1 (Ireland). The portal is unlisted — there's no search, no public index, no third-party tracking on guest-facing pages. We do not look at, share, or sell uploads.
Can I get a refund?+
Yes — if you pay to unlock and something is genuinely wrong on our end, email and we'll refund. We don't refund a paid unlock that's worked correctly; the €19 is the entire business model.